Welcome to ACE Impacts. Your privacy is of paramount importance to us. This Privacy Policy describes how ACE Impacts Adhesive Industries LLC ("we", "us", "our", or "ACE Impacts") collects, uses, processes, and protects your personal information when you visit or make a purchase from our website https://aceimpacts.com/ (the "Site") or contact our sales and support teams.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you.

A. Personal Information You Provide Direct to Us

• Contact Information: Name, email address (e.g., sales@aceimpacts.com, info@aceimpacts.com), billing address, shipping address, telephone number (e.g., +971 6 532 9977), and WhatsApp contact details.
• Business Information: Company name, trade license number (if applicable for commercial transactions), and job title.
• Order & Inquiry Data: Details of products you search for, view, add to quote, or purchase (such as adhesives, waterproofing coatings, grouts, and bituminous solutions), and specific queries submitted via our product inquiry forms.

B. Automatically Collected Information

• Device & Usage Data: Your IP address, operating system, browser type, referral source, pages viewed, time spent on the Site, and general location (country/city).
• Cookies and Tracking Technologies: We use cookies to store session data, track cart activities, and optimize Site performance.

2. How We Use Your Information

We process your data to fulfill business contracts, comply with legal requirements, or pursue legitimate interest, including:

• Product Inquiries & Sales: Processing quotes, orders, and commercial bulk supply contracts for construction chemicals.
• Customer Support: Responding to questions regarding product specifications, certifications (e.g., ISO compliance, DCL approvals), and coverage rates.
• Communications: Sending company news, technical product updates, and administrative notifications.
• Security & Optimization: Enhancing the security of our website, detecting fraudulent activity, and analyzing user behavior to optimize e-commerce features.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only under the following circumstances:

• Service Providers: With trusted business partners who perform services on our behalf (e.g., shipping/logistics companies delivering bulk orders, web hosts, payment processors).
• Legal Compliance: To comply with applicable laws and regulations in the United Arab Emirates (UAE) or in response to lawful requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the successor entity.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. However, please be aware that no method of transmission over the Internet is 100% secure.

5. Your Rights

Depending on your location (such as the EU under GDPR), you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your data under certain conditions.
• Withdrawal of Consent: Withdraw your consent to data processing at any time.

To exercise these rights, please contact us at sales@aceimpacts.com.

6. Cookies Policy

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

7. Governing Law

This Privacy Policy and all issues relating to data collection and usage on the Site are governed by the federal laws of the United Arab Emirates (UAE) and the local laws of Umm Al Quwain.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: